Terms of service

Terms of Service

Last Updated: 11/24/2025

Welcome to Sweet Shop USA (“Sweet Shop USA,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, www.sweetshopusa.com (the “Site”), and the purchase of our chocolate products (“Products”). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

Eligibility

By using the Site, you represent that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian. You also represent that all information you provide is accurate and complete.

Product Information & Allergen Notice

Sweet Shop USA sells gourmet chocolates and confections. Please read product descriptions carefully.

Our Products may contain or be processed in facilities that handle milk, soy, eggs, wheat, peanuts, tree nuts, and other common allergens.
It is the customer’s responsibility to review all ingredients and allergen statements before ordering.
Due to temperature sensitivity, melting, blooming, or cosmetic changes may occur during shipping. These do not affect product safety or flavor.
Product photos are for illustration purposes; actual Products may vary.

We make every effort to ensure accuracy of descriptions but do not warrant that Product information is error-free.

Ordering & Payment

1. Order Acceptance

All orders are subject to acceptance. We may refuse or cancel any order for reasons including suspected fraud, incorrect information, product unavailability, or violation of these Terms.

2. Payment

We accept major credit cards and other payment methods listed at checkout. By placing an order, you authorize us (or our payment processor) to charge your provided payment method.

3. Order Changes & Cancellations

Orders cannot be changed or cancelled once they have entered processing or shipped. Please review all details carefully before submitting your order.

Shipping & Delivery

1. Shipping Area

Sweet Shop USA only ships to the 50 United States.
We do not ship internationally, to U.S. territories, or to P.O. boxes where prohibited.

2. Shipping Conditions

Shipping times are estimates and not guaranteed.
We are not responsible for delays caused by the carrier, weather, holidays, or other circumstances outside our control.
Once a package is marked “Delivered” by the carrier, liability transfers to the customer.

3. Heat Sensitivity

Chocolate may melt in warm weather.
We may offer insulated packaging or ice packs during certain months, but:

Sweet Shop USA is not responsible for melting or heat-related damage once Products are shipped.

4. Incorrect Address

Customers are responsible for entering the correct shipping address. Orders shipped to an incorrect address provided by the customer are not eligible for refunds or replacements.

Returns, Refunds & Replacements

Because our Products are perishable food items:

1. All Sales Are Final

We do not accept returns.

2. Replacements or Refunds

We may offer a replacement or store credit at our discretion if:

The wrong item was shipped
The item was damaged in transit
The product arrived in unacceptable condition (excluding melting)

Claims must be submitted within 48 hours of delivery and include:

Order number
Photos of the product and packaging
Description of the issue

We reserve the right to deny any claim that does not meet these requirements.

Intellectual Property

All content on the Site—logos, branding, photos, text, product names, and designs—is the property of Sweet Shop USA and may not be copied, used, or reproduced without our written permission.

User Conduct

You agree not to:

Use the Site for unlawful purposes
Attempt to bypass, hack, or disrupt Site functionality
Submit false or fraudulent orders
Scrape or harvest data from the Site
Post misleading, defamatory, or abusive content

Violations may result in termination of your access.

Limitation of Liability

To the fullest extent permitted by law:

Sweet Shop USA is not liable for allergic reactions, shipping delays, melted chocolate, or customer handling of Products.
Our liability for any claim related to a purchase is limited to the amount you paid for the affected order.
We provide the Site “as-is” without warranties of any kind.

Some states do not allow limitation of liabilities, so these limitations may not apply to every customer.

Indemnification

You agree to indemnify and hold Sweet Shop USA harmless from any claims arising out of your misuse of the Site or violation of these Terms.

Third-Party Services

We may use third-party payment processors, shipping carriers, or analytics tools. Their terms and privacy practices apply to their services.

Privacy Policy

Your use of the Site is also governed by our Privacy Policy. Please review it to understand how we collect and use information.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Any disputes shall be resolved through binding arbitration or small claims court unless prohibited by law.

Customer Acceptance

As our customer you understand, agree to, acknowledge, and accept all of the Terms and Conditions of Sale set forth herein. You further understand, agree to, acknowledge, and accept that placing your order with us by phone, fax, email, U.S. mail, or through our sales representatives is your confirmation to us of your acceptance of our Terms and Conditions. It is further understood that Sweet Shop USA will not accept orders that are intended to modify these Terms and Conditions nor may any person acting on behalf of Sweet Shop USA modify any of these Terms and Conditions unless done so in writing and signed by a duly authorized officer of Sweet Shop USA.

Changes to Terms

We may update these Terms at any time. Changes take effect immediately upon posting to the Site. Continued use of the Site indicates acceptance of updated Terms.

Contact Us

For questions or concerns regarding these Terms, contact us at:
customercare@sweetshopusa.com